Refund and Return Policy – Myplaninsurance

Effective Date: November 28, 2024

Introduction

At MyPlan Insurance, your satisfaction is our priority. We understand that sometimes, a product may not meet your expectations. That’s why we offer a comprehensive 30-day return and refund policy for our handbags. This policy ensures that you can shop with confidence, knowing that if something goes wrong, we’ve got you covered. Please take a moment to read the following details about our return and refund process.

Returns and Exchanges

Timeframe for Returns and Exchanges:
You have 30 days from the date of your purchase to return or exchange any handbag purchased from MyPlan Insurance. The 30-day period begins on the date your order is delivered to you.

Condition of Return:
To be eligible for a return or exchange, all items must meet the following conditions:

  • Unused: The item must not have been used, worn, or altered in any way.
  • Undamaged: The handbag should be free from any damages or signs of wear.
  • Original Packaging: Please return the item in its original packaging, with all tags, labels, and accessories still attached.
  • Resale Condition: The product must be in a condition that it can be resold.

Exclusions:
Please note that we do not accept returns or exchanges on the following items:

  • Final Sale Items: Items purchased as “final sale” cannot be returned.
  • Custom Orders: Products made to your specific requirements are not eligible for return.
  • Used or Worn Items: If the product has been used or shows any signs of wear, it cannot be returned.

How to Return or Exchange:
To initiate a return or exchange, simply contact us by one of the following methods:

  • Email: Send us an email at [email protected] with your order details.
  • Phone: Call us at (573) 683-2678 to speak with a customer service representative.
    Once we receive your request, we will provide you with a return authorization number and detailed instructions for sending the item back.

Refunds

Once we receive your returned item and verify that it meets our return policy requirements, we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please be aware of the following:

  • Refund processing may take up to 10 business days, depending on your bank or payment provider.
  • You will receive a confirmation email once your refund has been processed, but please note that it might take some time for the funds to appear on your statement, depending on your financial institution.

Shipping Costs

Return Shipping Costs:
Customers are responsible for the cost of return shipping, unless the product is defective or we made an error with your order. We strongly recommend that you use a trackable shipping service or purchase shipping insurance for your return. We cannot guarantee that we will receive your returned item, and using a trackable service ensures that your return reaches us safely.

Shipping for Defective or Incorrect Items:
If the item you received is defective or incorrect, we will cover the cost of return shipping. We will provide you with a pre-paid shipping label so you can return the item to us at no additional cost.

Defective or Damaged Items

If you receive a handbag that is damaged or defective, please reach out to us immediately so that we can assist you in resolving the issue. Please contact us within 7 days of receiving your item. We will work quickly to provide you with a replacement product or issue a refund, depending on your preference.

How to Report a Damaged or Defective Item:

  • Email: Send photos of the damaged or defective item, along with your order details, to [email protected].
  • Phone: Call us at (573) 683-2678 for immediate assistance.

We will also cover the cost of return shipping for defective or damaged items. Once the issue is confirmed, we will arrange for either a refund or a replacement, depending on your preference.

Contact Us

If you have any questions or need assistance with the return process, feel free to reach out to our customer service team. We’re here to help!

  • Email: [email protected]
  • Phone: (573) 683-2678
  • Mailing Address:
    1306 S Main St,
    Charleston, Missouri (MO), 63834

Thank you for choosing MyPlan Insurance. We value your business and are committed to ensuring your satisfaction.